The following sequence governs a voluntary return, exchange, product-problem claim, refund, or pre-dispatch cancellation.
Step 1 — Notify Us Within Thirty Days
The 30-day no-reason return and exchange period begins on the delivery date. Start the request with customer support before sending merchandise back.
Step 2 — Receive a Merchant-Funded Method
Once the request is accepted, we send a prepaid return shipping label or arrange another no-charge route. The merchant covers that transportation for change-of-mind returns and for each quality-issue involving damage, defect, an incorrect shipment, or missing goods.
Step 3 — Apply the Limited Exclusions
Custom-made goods, clearance items and Final Sale products, gift cards, and opened intimate or hygiene-sensitive items cannot be returned merely for convenience. A damage, defect, wrong-item, or missing-item remedy is not taken away by those limits.
Step 4 — Complete the Resolution
Approved exchanges are coordinated after review. If a refund is approved following receipt and inspection, it returns to the original payment method; allow 5–10 business days for posting after issuance. Cancellation may be requested until shipment, after which this return framework controls.
Store Identification
Merchant: RYZE Superfoods. Email channel: Support@briskmushroomcoffee.shop. Telephone channel: (727) 685-5969.
Registered operating location and default approved-return address: 1723 N Boulevard, Tampa, FL 33607, US.
Assistance hours run from 9:00 AM–5:00 PM, Monday to Friday, using the local time for this Shopify store (America/Los_Angeles).